1. What account deletion means
You can request removal of your Kit Short account and associated personal information. Completed deletion is permanent. The deleted account and erased records cannot be recovered. Review the effects and cancel any separate store subscription before proceeding.
For the functions you use, deletion removes or de-identifies:
- Your profile and linked account details.
- Playback history and position, preferences, and saved titles.
- Access through the deleted account to benefits and unlocked content, plus associated records that no longer need to be kept.
Save any information you need beforehand. Deletion does not move benefits to a replacement account or automatically produce a refund. Store purchase records and rights provided by law are handled separately.
2. Records that can remain
Limited records may remain for legal, accounting, fraud prevention, security, or dispute handling. These can include transaction records and a record of the deletion request. We retain such information only for the relevant purpose and for a period required or allowed by law.
Backups can persist until the normal replacement cycle overwrites them. Data already anonymized so that it cannot be linked to you may be retained. You can ask for an explanation of any exception affecting your request. Read the Privacy Policy retention section for related details.
3. Requesting deletion
If your app version provides account deletion, open that option, review the warning, and follow its confirmation steps. If the option is unavailable, you cannot sign in, or you prefer email, use the support method below.
- Write to contact@kitshort.com with the subject "Account Deletion Request".
- Supply the account email address or user identifier so the account can be located. Giving a reason is optional.
- Use the linked email address if possible. Explain if you no longer have access to it.
- Review and send the message yourself, then retain the conversation for follow-up.
We may ask for information proportionate to confirming account ownership. Do not include passwords, verification codes, full card details, or identity documents in the initial message.
An email link opens a draft in your email application. Review and send the message yourself. Opening this page or an email draft does not submit a request or delete data.
4. Your Google connection
You can revoke the Kit Short connection in your Google Account settings. Revoking that connection does not erase your Kit Short account or the information already held for it. Follow the deletion instructions above to request removal of the Kit Short account and associated personal information.
Review or remove connected services in Google Account settings.
Deleting a Kit Short account does not delete the Google Account itself. For the role of Google identity information in authentication, see Google Sign-In in the Privacy Policy.
5. Cancel store subscriptions separately
Account deletion or app removal does not automatically cancel an app-store subscription. Manage or cancel an active subscription in the Apple App Store or Google Play account used to buy it to avoid later renewal charges.
Store rules determine the cancellation deadline, remaining access, and refund eligibility. An account deletion message is neither a cancellation instruction to the store nor a refund request. The purchase terms provide further information.
6. Timing and confirmation
Timing depends on ownership verification, the request's scope, and legal retention duties. We respond within applicable legal deadlines. If more information or a legally permitted extension is needed, we explain what happens next.
For requests made by email, we send the outcome by email after processing. Sending a request does not confirm that deletion has happened. Keep the message thread to check its status.
7. Other privacy options
You can keep your account and instead request correction or removal of particular personal information. You can also use privacy, viewing-history, or preference controls available in your app version. A subscription can be canceled separately without deleting the account. See Privacy rights and requests.
8. Returning after deletion
Completed deletion cannot be undone. Returning to Kit Short requires a new account, which does not restore erased progress, saved titles, or other deleted records. Any right to restore a purchase depends on the store and purchase terms.
9. Help with a request
For deletion questions or follow-up, contact ORBITA CULTURE HOLDINGS PTE. LTD., the operator of Kit Short, at contact@kitshort.com.